Almost everything was really good, hotels are very good located, everything worked on time, sightseeings were very complete, and the tour guides, Lina in Xian and Bella in Shanghái were excellent, their knowledge and attitude were fantastic.
The only thing that was really bad was the tour guide in Beijing, Edward Yu, he seemed to be in a hurry to finishing every day, when we asked him any questiion, he would answered with monosyllable words, the last day day he didn´t even went to the airport with us as Lina and Bella did. It is sad to realice the huge difference between a good customer service as Lina and Bella provided and the indifferent attitude Edward had. Knowing the importance a tour guide has, I would suggest you to have a talk with Edward in order to enlight him about the image he gives to the tourists about chineese people.
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[4 of 5 Stars!]
