The hotel staff were extremely helpful and friendly in general (especially John from the concierge). However, the service level on the executive club floor was way below our expectation especially for a 5 star hotel. The hotel is located a good 15 minutes walk from Wangfujing's pedestrian mall and not so convenient for cabbies in terms of its location vs the normal flow of traffic.
We are a leading travel company based in Beijing China, we serve more than 40000 travelers from worldwide every year. As one of the biggest supplier in China, we partner with agencies worldwide. We were endorsed by New York Times Travel Supplement as a reliable China travel agency. more..
[3 of 5 Stars!]
