China Travel Question and Answers

General

1. i WOULD LIKE TO OPT FOR A BEIJING TOUR WITH MY FAMILY CONSISTING OF ME, MY WIFE AND CHILD (15 YEARS). OUR FOOD PREFERENCE IS TOTALLY VEGETARIAN. IS IT POSSIBLE THROUGH CHINATOUR.Net?
Yes, it is possible for us to arrange vegetarian foods for our customers during the tours, all the restaurants have vegetarian foods, we have more than 10 years experience for catering tourists coming from worldwide.
2. How to logout the website?
On our website, look at the top of the page, you can see "My Booking" link on the right top, hover your mouse over the link, you will see "Log Off" link, click that to log out the website.
3. Hellou, We are 2 passengers arriving Beijing on May 25th at 9:15pm and we would like to request a taxi service for the transportation to our hotel located in No.2, Chong Wen Inner Street, Dongcheng, Beijing, 100005. Please let us know about taxi fare and how can be book it. Thanks a lot for the information, L. Urena
Hello Sir, if you request the pickup service by our driver, it is 300CNY about 50USD per ride. If you mean the taxi, you can find it at the airport, and there is taxi parking place to wait for the customers, and the taxi fee is around 150CNY about 25USD per ride.

The difference for our driver and taxi is our driver will hold a sign with your name on it and wait for you at the exit and help you taking the luggage, but the taxi driver just can wait for the customer at their area. thanks.
4. How the actual cold weather affects my visit to great wall?
For Great Wall tour, we almost can arrange it every day, and if there is heavy snow or wind or rain, maybe you cannot take cable car there, so you can visit the Great Wall the whole year normally.
5. How do i print my boarding pass.
First?find the airline company counter at the airport

then, the stuff will give you boarding card

there is entrance on the card and you can find it
6. I am interested in visiting Guilin City for about a two week stay. Some touring and some private time to experience local culture. Can you make suggestions?
Yes, we can arrange a 7 days Guilin local tour for you, and if you need the guide or vehicle for your private time, we also can offer that service for you, and we will keep the good rate for hotel too.

 

China Tours

1. I'm in guangzhou right now. But soon i realised people in here didn't speak english. Could i book your service online? Btw , i think the government banned google in here China, so i can't open my gmail to check emails.. How do i contact you ?
Yes, you can book tours online at any time.

yes, Google and Gmail are banned in China mainland, so we suggest you use other email address when you travel in China.
2. I am a travel agency based in Cebu Philippines. I want to avail contracted rate tours direct in your company. Please email me on how to avail contracted rate as one of your agency dealer in Cebu Philippines.
Please send your request to our business department, fill this form:

http://chinatour.net/agency_enquiry.php

thanks for your interest in cooperation with China biggest travel agency in Beijing.
3. Is the road from Yaan to Rilong via Leshan Couty now open after the earthquake in April?
I searched the map, and Leshan is at the north of Yaan, and Rilong county is at the south of Yaan, so you don't need go to Rilong via Leshan. Or maybe you got wrong name of Rilong?
4. I have a family of 5 from Pakistan ..... If I decide to take a tour of 8 days .... does it include the visa process ?
Dear Sir, we can arrange the visa for the group with 6 people above, and if your group has 5 people, we can offer the confirmation of your tour, hotel and domestic flights in this trip, and we also can offer the invitation letter of our company if works for your visa, so that you can carry those document to apply for the visa. thanks.
5. Do you help with Visa application assistance from Nigeria to China for China tours?
We just can offer the confirmation of the tour, hotel and flight or train, and we also can send the invitation letter for our customer, but the customer need pay some deposit in advance, and this fee cannot be refunded if you cannot get the visa by those documents, so you'd better ask for the details from Chinese Embassy firstly.
6. How can I visit Terra-cotta Warriors and Horses in Xian from Beijing within 1 day?
We have the regular one day tour by flight, and it is very convenience, because we will arrange the airport transfer service in Beijing and Xian for you.

Of course, if you are on the budget, you also can take overnight train from Beijing, and it takes 2 nights 1 day for this trip.
7. Is your tour available everyday?
Yes, all tours listed on our website are available everyday.
8. Do your tour guides speak English? or any other foreign languages available?
Yes, all of our tour guides speak English, since we are specialized in international travel services in China, all our tour guides and travel advisors speak fluent English, our customers come from many different countries worldwide.

We do have other foreign languages tour guides, like Spanish, French, German, Russian, Indonesian, etc. You need inform our trip advisors in advance if you need these non-English language tour guide.

For the group day tours (bus tour, coach tours), our tour guide speaks English only, of cause our guides can also speak Mandarin as most of tour guides are local Chinese.
9. If my child is under 1.1 meter, may I get any discount for the tour?
Yes, of course, and we only charge half tour fee for the child who is under 1.1 meter, and if the child is not more than 2 years old, we will not charge the fee anymore, but if you are not sure the height of your child, we can charge the fee as half, and if there is any entrance fee to pay, you will do that by your own.

In addition, if you will book a tour including hotel, and the child doesn't need extra bed, we will not charge the room fee, and you will pay the breakfast by your own if need.
10. Is it private tour or group tour for your tours covering multiple cities in China?
All multi-city tours (like Beijing-Xian-Shanghai tours, etc.) are private tours, it means only your family(or friends) in the car, no others join your group.

Find tours at:
http://chinatour.net/china-tours-cover-many-destinations.html
11. Are the Terra-cotta Warriors and Horses and the Mausoleum of the First Qin Emperor the same sightseeing?
No, they are not the same sightseeing, but they are closed each other, and they are combined as one site this year, so you can visit both of them by one entrance!

China Flights

1. i want to buy a ticket through the website using a friends credit card and hes not joining me. can i do that without any problems at the airport ?
yes,no problem .only need to fill all the information correctly
2. any charge for international credit card payment
5% of your ticket fee
3. I booked a flight on China Tour using Juneyao airlines, where can I see the cancellation and refund policy in my ticket confirmation (under process) or before I pay for the ticket or after I pay? thank you
For the flight cancellation, you can get refund according to the airline company policy

hope this can help

http://chinatour.net/hotel-flight-reservation-regulations-i-5.html#policy
4. How can i confirm my e-ticket, which i buy from Travel agent?
You can double check the ticket number with the airline, with the ticket number, the airline can load your information.
5. what does economy class (E), economy class (M) means? the alphabet behind each economy class with difference in prices
The letter E, M means the price level of the class, the airlines offer discounts and promotions for the air tickets, so sometimes we can see different prices for Economy class, the seats for Economy class are all the same, the only differences are the prices(discount level) and change/cancellation policy.
Sometimes you can see some China airlines offer discounts from 10% to 70% off, the seat of the discount economy air tickets are the same as the full price economy air tickets, you can enjoy the much lower prices, while the cancellation policy for discount air tickets are often worse than full price tickets, the lower price of the air ticket, the much more cancellation fee will occur if you want to cancel your booking after you purchase the air ticket.
6. how much are excess baggage charges for domestic china flights ??
Economy Class passengers have 20 KG free baggage allowance, baby smaller than 2 years old has No baggage allowance.
The excess baggage charges calculation:
For per extra KG of baggage, the airlines charge 1.5% of your flight's economy(Y) class full price.
In the airport, the airline staff will calculate how much extra cost you will need to pay and you can pay directly to the airline in the airport.
7. how can i see the status of my ticket booking?
On the top of our website, please find the sign "My Booking" on the right hand side, then log in to see all your reservations and status.
8. flight number MU2674 on 23rd january 2015 at 9 am from yichang to gonzhou .HOW LONG IT WOULD TAKE TO REACH THE DESTINATION ?

flight number MU2674 depart at 09:20 AM from yichang, arrive in Guangzhou at 11:10 AM, so about two hours on the plane.

you can book the flight at http://chinatour.net/flight/

9. How to reserve a oriental vegetarian meal on a China airlines flight?
It depend on which airline in China, you need call the airline to ask for this service for your flight if they can offer.
10. Can I purchase travel insurance after I booked and paid for a flight within China?
Yes, you can buy insurance from your insurance company.
11. I what to change my flight date is it possible?
yes, you can change it

and you need to tell me your reservation ID number so that i can help you to change
12. are there any Flights from Shanghai to Jintan City ?
There is no flight from Shanghai to Jintan

you can take train
13. how many kilogram for hand carry?
20kg for free,

if you package is over 20kg,the airline company will charge 1.5% of your ticket fee per kg
14. I have booked domestic flight from Chengdu to Jiuzhaigou a few months ago and am confirmed about it. Somehow I have lost the confirmation email (E-tickets) and all the information about the booking. How can I obtain the full information about the flight?
You can email us your email address, name or passport so that we can find your flight reservation on our system .

then we can email  you the flight confirmation letter.

 
15. what is the price for 40kg luggage from Guangzhou to Fuzhou? what is the price for 1kg excess luggage from Guangzhou to fuzhou?
According to the regulation of China domestic airlines, the cost of excess weight of luggage is calculated as following:

extra cost = 1.5% * excess weight in KG * Economy Class(Y) full price

excess weight = actual weight - 20 KG free luggage allowance

so in your case, your extra cost should be:

(40KG-20KG) * 1.5% * Guangzhou to Fuzhou Economy Class(Y) full price

In the airport, the airline staff will weight for you and calculate the cost, you can pay directly in the airport.
16. what are the names of the airports to travel from Beijing to Xian?.and from Xian to Shanghai?
Beijing:Capital airport

Xian:Xianyang airport

Shanghai:Pudong airport or Honqiao airport
17. Tried getting a flight from Xian to Dali on 28th March , 29th, 30th and 1st April ; but there are none . Why is that ? how often are there flights to Dali ?
There is no flight from Xian to Dali

you can take train instead
18. what are the airline policy when taking dog in the flight and what documents should i need and how much should i pay
First, you need to provide 2 cards, one is the Immunization card of your dog, the other is Immunization card o the cage

if the documents are no problem, Three hours in advance to the airport for pet shipment procedures

 
19. How to check my reservation?
On our website, look at the top of the page, you can see "My Booking" link on the right top,click it and fill your account and password

you can see the status of your reservation
20. Do you accept foreign credit cards?
Yes, we accept international credit cards, we also support PayPal and Moneybookers, we also accept bank transfer and western union payments offline.
21. How to check whether my e-ticket is true or faulse
You can double check the ticket number with the airline company, with the ticket number, the airline can load your information.
22. The price shown on the flight search includes taxes?
The price shown on the flight search is only ticket fee

the tax will be shown after you fill all the information and click "continue" butten
23. How to book Round Trip flight and Multi-Trip flight on the website?
on flight booking page: http://chinatour.net/flight/

step 1: choose 'Round Trip' or 'Multi Trip', and select go and back dates, select cities, click 'Search flight'.
step 2: webpage will display the first trip flights options, you should choose one flight and click 'Book' link to see next page.
step 3: webpage will display the second trip flights options, you should choose one flight and click 'Book' link.
step 4: now you will see the summary of the two way flights and total prices for one person, fill the booking form and continue for payment online.

summary: you need choose the first trip first, then you will see and choose the second trip, finally you will see the total round trip or multiple trip.

For China domestic flights, the price of round trip flights equals the total of two single trips flights, so the result price will be the same if you book the two ways flights seperately or book them within one booking.
24. How do I get the air tickets after booking flight online?
We will send confirmation email (E-ticket) to you after you booked the flight online.
Now all China airlines use E-ticket system for all China domestic flights and international flights, they do Not issue Paper Tickets anymore.
So passengers do not use paper tickets to check in plane, all passengers only need use their passports or Identity card to check in the flight at the airport, all passengers' names and passport numbers are recorded in the airlines' check-in system.
When passengers book flights on our website and paid for the tickets successfully, the passengers' information will be recorded in our system and integrate to the airlines system to reserve the seats, we will send a confirmation email (E-tickets) to the customer's email address, the passengers may also print out the confirmation email for the flight check-in.
25. What does '80per Economy', '70per Economy', etc mean? what is the difference between these?
'80per Economy' means 80% disoucnt Economy class (means 20% off the full price)

'70per Economy' means 70% disoucnt Economy class (means 30% off the full price)

...........

These discounted tickets are offered by the airlines who want to promote their ticket sales, these discounted tickets have the same seats like the full price Economic class seat, so customers usually buy the lowest price ticket to enjoy the airlines promotions.

No matter what discount level the discounted Economy ticket is, it enjoys the same seat as the full price Economy seat , the only difference between these discounted ticket is: they have different cancellation policy and change policy base on their discount level, normally the lower price ticket has the higher cancellation fee and change fee.
26. How do you book a first class flight
Hello,

follow the link below, search flights on your date, then you click 'book' link beside the flight, you will see Class options: First Class, Business Class, Economy Class, Discount Economy Class, you can choose any class to book online and pay online.
http://chinatour.net/flight/

Chinatour.net
27. I have a problem when trying to pay online, what should I do?
Currently we have 5 payment method options for flight bookings, the first three options support international credit cards which are most used:

1. pay thru PayPal, you do Not need to have a PayPal account when you choose this option, we use PayPal as a payment gateway to receive international credit cards, you just need to input credit card numbers and information to finish the payment.
2. pay thru Moneybookers, this is another payment gateway we used for our customers, it also receive international credit cards. If you have problem to go thru PayPal, you can choose this payment option to try again.
3. pay thru IPS.com.cn, this is the third payment gateway which only accept VISA card(international), it also support Verified by VISA, some customers who could not pay thru paypal used this payment gateway successfully.

Tips:
1. PayPal is popular and the biggest credit card processor in the world, their system has strict security rules so some customers sometimes have problems to pay when they are travelling in other countries.
2. Moneybookers and IPS.com.cn are good alternative options.
3. if you have problems with one payment gateway, please:
* try to use another credit card in the same payment gateway.
* if it still not work, please go backspace to the previous 'payment method' page to select other payment options(1~5), and try again.

If you have tried all these three payment gateways, and still can not pay successfully, you can try the 4th and 5th payment option:
4. IPS supports China local banks online payments (the webpage will be in Chinese), some expat who work in China can do it online.
5. do bank transfer or western union - first choose the No.5 option to continue booking the ticket, submit the booking, then you will receive an email with a booking ID number and our bank information, after you do bank transfer or western union you can inform us about it and your booking ID. Then we will send you confirmation email.
28. What if I need to change my flight date and time?
You can just call us or email us (just reply the Confirmation email we sent to you) to inform us how you want to change, then we will reply you if the flight can be changed freely or need change fee.
29. how many kilos are allowed in the baggage?
the free check-in baggage allowance for economy class ticket is 20 kilograms, first class ticket is 40 kg, business class ticket 30 kg.
30. How long take flight Beijing to Shanghai? Thanks. to Shanghai?
Hello,

It will take about 2 hours to Shanghai by flight, please check and follow the link below, please book it online and pay online if you need
http://chinatour.net/flight/

Regards

ChinaTour.Net
31. What are the weight, liquid, and size of luggage regulations for flights within China?
For most airlines within China, 

For the free check-in baggage allowance for economy class ticket is 20 kilograms, first class ticket is 40 kg, business class ticket 30 kg. 
Size limit for luggage: Each piece of luggage's length, width and height shall not exceed 100 cm * 60 cm * 40 cm.

For the carry-on baggage: Each economy class and business class passengers can carry 1 pieces of baggage, weight can not more than 5 KG; Each first class passengers can carry 2 pieces, each weight can not more than 5 KG; Each piece of luggage shall not exceed the dimensions of 55 CM, 40 CM, 20 CM. 

Liquid regulations:
Liquid is Not allowed for carry-on baggage, all liquid should be packed inside your check-in baggage.
All liquids like water, cosmetics liquids, milk, etc. should be packed inside your check-in baggage, you can not carry it with you. if you carry liquid with your carry-on baggage, it will not pass the security check.
32. if my passport expired and I will have a new passport with different passport number . how can I do? if the ticket already bought 6 months ago.
Make a call to us or send email, let us know the new passport number so that we can change it for you in time.
33. Hong Long time is the flight to URUMQI from Shanghai? and how many flights per day from HongQiao airport?
you can find the flight schedule at:

http://chinatour.net/flight/

you will see 11 flights everyday from Shanghai to Urumqi, you can book any flight online directly.
you will see the duration of the flight is about 5 hours and 30 minutes.
34. What if I need to cancel my flight booking? can I get a refund?
You can cancel your flight at any time, and we will refund according to the flight cancellation policy.

Different Airlines have different cancellation policy, normally the cancellation fee vary depending on the discount level, the lower discount price the higher cancellation fee.

Please allow up to 15 business days for the airlines cancelling the tickets, we will send you the cancellation email when we finished the cancellation process.
35. Is Daxinhua AirLines the same as Grand China Airlines?
Yes,  they are the same airline. Daxinhua translates to English is Grand China.

China Hotels

1. For a family of three persons can one book a double bedded room or a king bed in a 3 star or higher rated hotel? Is there will be any extra charge for the third person in a double bedded room?
Generally, if your child is under 12 years old, it is ok for you three persons to book one room
2. Could you provide price for 1 room with 2 beds and 1 room with 3 beds in Beijing willow hotel?
You can search it on our website and it will show you all the room type and the price

you can choose anyone you prefer
3. Could you provide a list of cheapest hotels and pice info for 1 room with 2 beds, 1 room with 3 beds? near the Empark Grand hotel, in Beijing
You can search on our website and it will show you all the hotels ,room types and price

you can choose anyone you prefer
4. which type of service you can provide
ChinaTour.Net is the leading provider of China hotels, flights, tours and cruises services, our company is based in Beijing, China, providing online Hotel/Flight/Tour/Cruise reservation services through its website.
5. I would like a hotel in Chengdu that is in easy acess of the Panda Sanctuary and easy reach of the airport, where do you suggest, cheapest price possible
Hello,

We suggest you book Chengdu Crowne Plaza Hotel in easy acess of the Panda Sanctuary and Chengdu Homeland Hotel near the airport.

Regards

ChinaTour.net

 
6. I would like to come to Xiamen for 3rd international Tea Fair 2012 and I need a hotel room below 50 US Doller per day,I need single room for about 7 - 10 days. I am a Vegetarian person and I need Rice & Vegitable curry.How about food prices. H.E.M.C.Bandara Sri Lanka
dear,

you can check and book online: http://chinatour.net/xiamen-hotels.html

we will solve your requests.

waiting for your reservation.
7. Are most of the hotels come wiTh wireless or Lan internet service? How long it takes to get a cab from Wanxing Hotel to airport in the morning? how much is the fare charges?
Hello,

Please check with the hotel about Internet details

Regards

Chinatour.net
8. Hi, I need to catch an early domestic flight by Southern Airline departing Nanning at 8am to Guiyang, what time must I leave the hotel if I stay at city center, any taxi service as early as 6:00am? any surcharges?
Hello,

Please arrive in the airport at least 1.5 hour in advance, I don't think there will be any surcharges in the early morning

Regards

Chinatour.net

 
9. is tianjin ruiwan jinjiang hotel near the tianjin seaport
Yes, it is very close to Tianjin Xingang seaport.
10. what time is the check in and check out in China hotels?
normally the hotel check-in time is after 12:00AM. If you arrive in the hotel very early, you can ask the hotel if you can check-in or have to wait till noon? some hotel charge addtional fee for early check-in, some do not. Anyway you can always leave your luggage in the hotel reception, they will keep it for you freely.

Normally the hotel check-out time after 12:00 AM, some hotels offer late check-out, you can confirm it with your hotel.

 

 

 
11. How in advance should I book a hotel?
The best time to book a hotel is one or two months in advance.

Book too early is not necessary, some hotels only publish their room prices for the next one or two months, also the promotion prices published in these period of time.
12. Do I need to pay in advance for hotel bookings in China?
No, to book a hotel in China, you do Not need to pay in advance, you can pay when you arrive in the hotel.

For most hotels in China, you can just book rooms online with your names and check-in-out date, then you will receive a confirmation email, and then you can go to the hotel in your check-in date, the hotel reception will find the booking under your name in their system, and you just pay the room fees in the hotel reception.

For some cases, some hotels require credit card guarantee for late check-in (check-in after 18:00 PM) or peak seasons, they may ask guests provide a credit card guarantee to make sure they will check-in their hotel, normally the penalty fee is one night room fee. Although with a credit card guarantee, you also pay when you arrive in the hotel.

Pay on arrival is safe for your money:

in case you can not find the hotel location or you are not satisfied with the hotel, etc. You do Not need to pay for that (if you did not book with a credit card guarantee).

in case you want to change your travel date or cancel your trip, there is no cancellation fee (if you booked with a credit card guarantee, please call us or hotel to cancel the booking before the check-in date).
13. How to get to Hongkong International Airport from Guangzhou, what transportation must I take from Guanzhou to be on time at the airport?
you can take either bus or train to Hongkong.

1. Guangzhou has direct buses go directly to Hongkong airport, they depart from hotels in Guangzhou, the most popular departure station is in Guangzhou China hotel (http://chinatour.net/guangzhou-china-hotel-marriott.html), the earliest departure time is 05:30AM, later on they depart every one hour. for more precise information you can call the Guangzhou China hotel.

2. You can also go to the Guangzhou East Train Station to take train to Hongkong in the morning.
14. Is it difficult to find the hotel when I arrive in the China city?
Write down the hotel telephone number and adderss is very important before you go.

In China, most taxi drivers do Not speak English, so you may need to show them the hotel phone number, hotel name and address, If the driver does not know the place, you need call the hotel to get the directions.

We recommend you book at least 3 star hotels in China if you are the first time to China, so that the driver may know the hotel location and the hotel reception can speak English that you can understand, it will be easier for you to find the hotel.
15. Do I need to pay if I want to cancel a hotel booking?
No. Since booking a hotel in China do Not need payment in advance, you have nothing to pay when you cancel a hotel booking.

Please ote: if you booked a hotel with credit card guarantee, please cancel the hotel booking before your check-in date, or the hotel may charge your credit card for No-Show penalty of the first night room fee.
16. Till what time will the hotel keep my room booking? what if I am going to arrive at the hotel very late?
For hotel bookings without a credit card guarantee, most hotels keep the room till 18:00PM, if you are going to arrive at the hotel late, you can call the hotel to tell them you are going to be late, please keep the room with you.

For hotel bookings with credit card guarantee, the hotel will keep the room for you till midnight.
17. What should I do if I want to change my check-in date?
After you booked a hotel online, you can still change your check-in date or extend your stay in the hotel.

you can email us or call us to make the change, or you can change it online by yourself, modify the booking inside your account and resubmit a new booking with your new dates, we will send you a new confirmation later.

 

Beijing Tours

1. good morning i am just finished in Golmud china and will be coming to Beijing today 14 April a and would love to see the great wall and or forbidden city . I will have the 15 of April free and departing China on the 16 is there away i could fit both trips in the same day and if not which would be best for the time i am in China for ?? cheers Wally
You can visit Great Wall and Forbidden city within one day, and we also can arrange the hotel and airport transfer for you as package, so you can send us a email to tour@chinatour.net to learn more details and price. thanks.
2. How much money should i give for tips to a tour guide and driver ?
Although tips is not mandatory, if you are satisfied with tour guide and driver, you can tip them.

The tip amount normally depends on the number of persons in the group, the total amount for the tour guide is around 100~200 CNY per day, and total amount for driver is around 50~100 CNY per day. So the more people in the group, the less tip each person can pay.
3. will the tour take us to shopping stops?
Only the Beijing bus tours have shopping stop in the lunch time, or in the end of the bus tour. Customers do Not need to buy anything in the shop if they do Not like it, if some customers like the Chinese souvenir, they will buy it.

There is No forced shopping in our tours.
4. hello, if we go to nanshan ski resort on november, can we see the snow? or have a skiing activities on this month? thanks... can you give your contact no. in beijing. as we will be going this month.
Sorry, it is impossible to see the snow in Nov, and you can enjoy the skiing in later Dec, Jan and Feb normally.

 
5. We (2 pers.) stay in Shanghai (oct.-nov.) with family and want to visit Beijing for 3 or 4 days and also go to Xi'an. Is it possible to organise a trip (5 days) Shanghai - Beijing - Xi'an - Shanghai? Thanks!
Thanks for your question, and if you will arrive in Shanghai in the morning on day 1 and leave in the evening of day 5, we can arrange a trip including Shanghai -Beijing -Xian -Shanghai within 5 days.

If you don't need the tour in Shanghai area, you will have more time in Beijing or Xian.

Any other question, please email us by tour@chinatour.net. thanks.

 
6. Do you do pick-ups if we aren't staying at a hotel?
Yes, we can pick you up from the different hotels or apartment or subway station or your own house for both private or coach tour, so you just need offer the hotel name and phone number on your reservation. thanks.
7. If I'm not staying at a hotel, can you still do a pick-up? Also, does it matter how far away the place I'm staying is in relation to the city centre?
Thanks for your question, if you will take the coach tour, your house or hotel or apartment should be in the city center or nearby, but if you will take private tour, we can pick you up from your place, and you just need pay additional fee accordingly.
8. Is it possible t have a guide who speaks portuguese for a 2 person, one day tour to Badaling Wall and Ming Tombs? Date would be Mar ch 26 2014, thanks ray.jeffree
Sorry, we have no portuguese speaking guide, and we can offer the English, Spanish, Germen and Russian speaking guide if possible, but the special request for the guide is charged extra fee 400CNY about 66USD per day except the English guide. thanks.
9. Where in the airport can you pick us up?
Normally, our guide or driver will meet you at the exit of the custom upon your arrival, but if your flight arrival time is before 5:00am, you can go to the coffee bar or McDonald's at the terminal to wait for the guide.
10. Is your tour available everyday?
Yes, all our Beijing tours are available everyday, our group bus tours depart everyday, and the private tours are available any date any time.
11. Do your tour guides speak English? or any other foreign languages available?
Yes, all of our tour guides speak English, since we are specialized in international travel services in China, all our tour guides and travel advisors speak fluent English, our customers come from many different countries worldwide.

We do have other foreign languages tour guides, like Spanish, French, German, Russian, Indonesian, etc. You need inform our trip advisors in advance if you need these non-English language tour guide.

For the group day tours (bus tour, coach tours), our tour guide speaks English only, of cause our guides can also speak Mandarin as most of tour guides are local Chinese.
12. Can we pay cash to the tour guide when we take the tour in Beijing?
Yes, you can pay cash when you meet our tour guide in Beijing. Only tours with flight or train ticket included need deposit in advance.
13. Can I join in the coach tour in Beijing from the airport or the hotels nearby the airport?
Yes, you can, but since the airport is far away from the city, there is additional charge for the airport pickup service (normal bus tours pick up guest from hotels in Beijing), and the fee depends on your group size.

The most important thing is that you need arrive at the Beijing airport before 7:00am, because our coach tour pickup time is 7:30AM.
14. If my child is under 1.1 meter, may I get any discount for the tour?
Yes, of course, and we only charge half price of the tour fee for the child who is under 1.1 meter, and if your child is smaller than 2 years old, we will not charge at all. if you are not sure about the height of your child, we can suppose to charge only half price, when the tour start the sightseeing's entrance will measure the child height, if your child is taller than 1.1 meter, then you will need to pay the full price.
In addition, if you book a tour package including hotel, and your child sleep with parents, no need an extra bed, we will not charge the child's room fee, but you will need to pay your child breakfast by yourself if needed.
15. How far away from Beijing city to the great wall of China?
It is about two hours (1.5 ~ 2 hours) drive from the Beijing city to the Badaling Great Wall, about two hours (1.8 ~ 2 hours) drive to the Mutianyu Great Wall.
16. When will your car pick me up from my hotel in the morning? can I wait in the lobby of my hotel?
Normally for the tours in Beijing, the hotel pick up time is from 7:30 AM to 9:00 AM, our tour guide will inform you the exact time (call your mobile phone or call to your hotel room) on the night before the tour date.
Yes, you can wait in your hotel lobby.

Yangtze River Cruises

1. What is smoking on Yangtze river cruise boats, particularly MS/President 8. Alsom what beverages are included with meals on MS/President 8?
There must be a special space to smoke on the cruiser, and the cruiser arranged the 3 meals on day 2 and day 3, and there is a breakfast on day 4. If you have any other questions, please send email to tour@chinatour.net. thanks.
2. How far from the airport to the dock in Chongqing and Yichang? and how much for the taxi fee?
It takes about 1-1.5  hours on the way, and the taxi fee is around 150CNY about 24USD per ride by taxi.

If you are worried about the laugauage, please book this transfer service on the website, and it is higher than taxi fee, but it is more convenience for you.
3. May I have a dinner on the first after my boarding?
There is no dinner on the first day, and you can enjoy the dinner at the restaurant near the dock or on the cruiser resestaurant.
4. Is there any cruiser between Wuhan and Chongqing or Shanghai or Yichang?
There is only the cruiser between Chongqing and Yichang or Chongqing and Shanghai, vice versa!
5. Where is the schedule of the cruises departure date?
Please find the Yangtze river cruise schedule at:
1. cruise schedule between Chongqing and Yichang:
http://chinatour.net/chongqing-yichang-cruise.html

2. cruise schdule between Chongqing and Shanghai:
http://chinatour.net/chongqing-shanghai-cruise.html

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