How to Collect Train Tickets

Passengers may collect the ticket at the ticket office in the train station. It is easy to find the ticket office in the train station, usually with eye-catching Chinese words “售票厅” or “售票处”(Chinese for ticket office) on the building. There will be several ticket windows in the office. Just line up and wait for your turn.

Ticket Office in the train station

ticket office

Ticket Window for English Speaking Passengers(available at some stations)

Ticket Window for English Speaking Passengers

If passengers book train tickets online, there will be an confirmation number. To collect the paper tickets, passengers should show the passport and confirmation number to the working staff in the ticket window. Then they will print out the paper ticket for passengers. Passengers could take the ticket and passport to board the train. The photocopy of the passport can also be used for collecting the ticket.

Note:

1. Make sure you arrive at the right train station. There are usually more than one train station in big cities.

2. Make sure you have your confirmation number and passport. Otherwise you cannot get your ticket.

3. If you want to print out the ticket at the train station at the departure date. It is suggested that you arrive at the train station at least 2 hours before the train departs.

4. There are English window for foreigners at the train stations in big cities. For small train stations, it seems difficult to find someone speaking English. Therefore, it is best to write the confirmation number on a paper and show it to the working staff.

5. Once you have printed out the paper ticket, you cannot change or return the ticket online. You can only change or return the ticket at the train station by yourself.

6. Train tickets can only be changed or cancelled before the train departs. Even if the passenger did not take the train, he cannot have the refund without cancelling the ticket. It is different from airline tickets.

We ChinaTour.Net offers a reliable online train booking service. We have Train Schedules in English. It will be very easy for you to find your target train. Then, we will book the tickets for you. Only a few service fees charged. Book a Train Ticket

Related information about train travel

How to Take Trains in China?

How to Buy Train Tickets in China?

China Train Tickets and Seat Classes

How to Buy Train Tickets for Children in China

China Train Stations

China Train Tickets Change and Cancellation

Train Travel Tips in China

Food and Drink on the Train

China Train Luggage Allowance

Train Travel Safety

China Train Facilities

High Speed Trains

Spring Festival Rush and National Day Rush

When is the best time to book a ticket in advance?

Train Travel between Major Cities

6 Comments

  1. Krishna kumar April 14, 2016

    Which platform no does train no G86 from Guangzhou stand on 19th April.

  2. Krishna kumar April 14, 2016

    Train no G 86 on 19/04 from Guangzhou. Which platform number it stands

  3. Krishna kumar April 14, 2016

    Train number G 86 from Guangzhou departure from which platform number. Pl let me know.

  4. Author
    graceli April 14, 2016

    The platform is arranged by the local train station. There will be a screen showing the number of waiting hall and platform number at the train station.

  5. Jacklyn Chew November 28, 2016

    for the ticket 1st Soft Cabin (RMB 669), can the ticket purchase by one person but 3 person stay in the same cabin? Can you send the paper ticket to Overseas (Malaysia)? If yes, how much is your charges? Thank you.

  6. Author
    graceli November 28, 2016

    No, it is not allowed. It is recommended that we send you the tickets to your hotel in China.

Leave a reply

Your email address will not be published. Required fields are marked *

*