SUPER nice, very reliable~ I was traveling solo and it was my first time in Beijing, rather than try to sort out a taxi etc with my language issues, I chose to book a car. The drive was nice he was there, helpful, kind and a nice, clean car. I also booked a return and sure enough he was there on time and helpful once again! I love the ease of this tour company online. Nancy gets right back to you and rest assured all will be taken care of! Recommend!