Flight Booking Cancellation Policy:
1. The Flight Booking cancellation fee is 5%~100% of total air fair(including credit card transcation fee 5%), the cancellation fees vary depending on the ticket discount percentage and the airline companys policy.
- The lower discount price, the higher cancellation fee:
For low price (50%~85% Off discount Economic tickets), the the cancellation fee vary from 60% to 100% of total airfair; these tickets may not be cancelled, nor changed. So if you cancel a >50% Off discount air ticket, the airfare may not be refunable, only the fuel tax can be refunded.
- For higher price (5%~49% Off discount Economic tickets), the cancellation fee vary from 15% to 60% of total airfair;
- For full price Economic tickets and First/Business Class tickets, the cancellation fee vary from 5% to 20% of total airfair.
2. When customer confirm the cancellation requestion, we will deduct the cancellation fee and refund the rest of the airfair, please allow 15 business days for China bank to process the refund transaction to the customer credit card.
Flight Booking Change Policy:
- The lower discount price, the higher change fee; the earlier before departure date, the lower change fee.
1. For low price (50%~85% Off discount Economic tickets): the change fee vary from 30% to 100% of total airfair.
2. For higher price (5%~49% Off discount Economic tickets): the change fee vary from 10% to 30% of total airfare.
3. The air tickets can be changed only once to the same airline company flights (the same departure and arrival city and same passenger) and the same discount level, If there is no the same discount for your changed flight, you need to pay the price difference between original discount level and changed discount level.
4. If you want to change air ticket to other airline companys flight, you will have to cancel your original flight(cancellation fee occur, ticket will be partial refund) and you need make a new flight purchase.
What if i missed my flight:
If you arrive in the airport late for your flight check-in time (all passengers are required to aboard the plane 30 minutes before the plane take off, so the airport stops check-in 20 minutes before the take off time), if you missed your plane, you have three options:
1. If there is a later flight of the same airline company, you can change your ticket to this later flight, just pay any change fee, extra fee(if there is discount difference between the ticket you bought and the later flight) to the airline company at the airport, then aboard the later flight.
2. If there is no other flight of the same airline company, you can also change to other airline company's flight: But you will have to cancel your original flight ticket(cancellation fee occur, ticket will be partial refunded by us) and you need to buy a new flight ticket at the airport to aboard the later flight.
3. If you did not go to the airport at all, you can still get the refund according to the flight cancellation policy, even after the flight date, just contact us.