The last trip from Qingdao to Beijing changed and at the end, we could not use your ticket and need to buy a new ticket so where is our refund. Please refund if possible. we are again booking through you PEK to RIZ on 17 Sept. two people, depart at 09.45 to Riz. Send me an email if there is a refund. my email is gpm@gpm.fi, best Regards Benjamin Fraktman..
For train reservations, we were a group of 6 but could not book for the whole group. We had to split 4+2, resulting in being in different cars. For our flight from Xi'An to Yantai, it was not said that we were allowed 10kg luggage per person, resulting in an excess of 40kg for the group that we had to pay...
booking phase is good. even though on a train tkt we had not received the issuance confirmation and decided to change the train. on flights, alerts are not managed. you must download another app to track flighst..
Almost everything went smoothly, check in at the airport with the passport was never a problem. Customer service could be more actively responsive, I have felt as though the messages with questions were responded to in a very rushed manner; this way a very important information was given wrongly: one of my flights did not have prepaid baggage, which I learned only at the airport...
Everything went super-smooth with the intrsutctinons of ChinaTour.net Just perfect!!..
We had the bad surprise to pay extra fee for luggage on the flight from Huangshan and Xi'an!..
Excellent service with very good English speaking customer service. Would recommend!..
Efficent, always on time, good personnell, fast response. App coud be improoved...
hello, I would like to know what is the status of reservation ID # 239291. Thank you..
My flight canceled because of Typhoon ai had difficulties to call agents but later I took next day flight average..
