After completing my purchase, ChinaTour informed me that "suddenly" there are only two places in the plane while I bought 3 tickets. I was moved to another flight with a surcharge of $35 US per ticket. This is not the way business are done! We finished the deal, I payed and the terms and conditions are "sacred". As a matter of fact I felt conned!..
The booking was, smooth processing. And with giving time the copy of the reservation, was sent via email...
Services of ChinaTour are perfect as well as the bookings, however maybe confirmations of bookings of hotels can be send as well in Chinese to the hotels involved. (The complete staff of the Hohhot Junkai Shiji Hotel didn't understand the comfirmation in English. But even with the help of a native they didn't understand it. A strange experience)...
Everything was excellent. I trust this service very much and I am not disappointed! I recommend it for everyone,..
So I booked a ticket at 1AM for a 5pm flight through China tour. They got back to me 9 hours later saying I must pay extra because the price of the flight went up. It's quite pricey because I once again had to unnecessary conversion fees quick could have been avoided if they were on time. I tried uploading the screenshots but the file type is not allowed. I'm only giving this a 5 start rating so that everyone can see this post...
Todos los billetes han sido válidos durante el viaje. Comentar que las reservas se hicieron con mucho tiempo de antelación, y chinatour no conseguió dos de los bitlletes que pedimos, con lo cual tuvimos que modificar ruta...
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Excellent service even after booked. Systematic approach is good for passengers who want to visit china..
Due to the USD going strong, the Chinese air tickets prices went down about 10-20% this year, good news!..
First booking didnt go well, both me and my friend received booking rejection with advice to do another booking, but then same flight became way more expencive. We repeted booking on next day and it went through. Nevertheless ammont charged was 201.74$ while final charge should be 186$ including agency fees and 5% international credit card. When asked about reason for extra 15$ I recived answer that should let my bank to contact your bank refund the exchange rate difference fee. That is hardly possible to have happened, that bank had different exchange rate, cause I received charge in US$, nit in different currency. I beleive I was charged extra 15$ just for nothing...
the service is good, how ever the price quoted was USD 240 final payment with all the charges was USD 289. There was no mentioning of charges. IT has to be transparent. deceiving pricing should be avoided...
I was surprised in a positive way about the quality of your service. Often there is an idea that "european" service is better than china. Well it was quite the opposite. I would like to call it PERFECT. Great Job and Well done!..
ok booking , but no assistance when we had problem with one flight cancellation. . infact Flight Guilin-Shanghai cancelled for bad weather and zero assistance from your office that although contacted did not support us.We had to call ourselves Shanghai Airlines company for reprotection with great difficulty to find a solution within the next 24 hours. we had to go to Nanning and catch the nanning - Shanghai flight...
With your booking confirmation Mail you just have to Show your Passport at the Airport Counter. Everything was fine! In two cases we had problems to get the flight and chinatour‘s very good flight Service Changed the flights and was very fast via E-Mail to help us! A big thank you!..
