Review of Air E-Ticket by long

Hi, I am not satify with chinatour. I booked ticket from CAN to PVG, you confirm the ticket to me, but when my friend go to the airport, the flight was not went to PVG, it went to SHA. I emailed 2 times to you, but you didnt answer. This BAD? _ Ticket Number: _ 781-8762152055 _ Number of person: 1 _ Passenger Name & Passport: _ Nguyen/Thi Nga(C0633866) _ Flight Info: _ Guangzhou(CAN) -_ Shanghai Pudong(PVG) _ Date: 2016-10-3 _ 21:30 -_ 23:50 _ Flight No:FM9318 _ Economy Class(K) Save 29% _ Shanghai Airline _ Total Amount: 1064CNY _ Payment method: credit card (paid to Beijing Zilong City Travel).