Do not use Chinatours to arrange TOURS: My family and I have booked a driver, deluxe car and a guide for a trip to Huashen mountain. The trip was a total failure and waste of money, ChinaTours has not offered any support. BEFORE we booked the trip we asked if this 9 hour trip would make it possible to hike the peaks of the mountain AND do the wooden plank. ChinaTours agreed. WHEN we were ready to be picked up from the hotel. NO one arrived OR informed us. When we ourselves contacted ChinaTours they told us it was a mistake and offered us the trip next day. The next day AFTER we arrived at the food of the mountain we were told we could not expect to be at the mountain more than 1-2 HOURS, we could NOT hike the peaks NOR do the plank due to waiting times and many people. We than cancelled the trip even before we got on the mountain. ChinaTours did not understand. WHY? We PURCHASED a trip with minimum 4 hours hike and possibility to do the plank in a 9 hours trip. ChinaTours SOLD us a trip 2 1-2 HOURS hiking and 4 hours waiting times AND DID INFORM UPFRONT about this. Chinatours do not reply to my e mails now asking for compensation
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