I was given the wrong information when I called to change a ticket. The company have acknowledged the person I spoke to was new and gave me incorrect information, but I still paid for the mistake - at great inconvenience. All I asked for was to speak to a manager. After 6 calls and several emails, (all in work hours)I was told by email, "We do not work 24 hours and we are too busy with other customers'.
We are a leading travel company based in Beijing China, we serve more than 40000 travelers from worldwide every year. As one of the biggest supplier in China, we partner with agencies worldwide. We were endorsed by New York Times Travel Supplement as a reliable China travel agency. more..
[1 of 5 Stars!]
