Not happy with your service and charge. The only reason I had to use your site for purchasing ticket is due to my familiarity with booking on your site since I have used it for many years. I realized later on that you charged so much more than the price I could have from other places. Furthermore, in 2017, I had to change the ticket due to the cancellation of the airline company. You charged me 10% of process fee regardless. I have tried numerous times to reach out to your office to resolve the 10% processing fee, the person I talked to the first time avoided me for all my later calls and told me she was not there. I finally gave up on this. it seems you are conducting business unethically.
We are a leading travel company based in Beijing China, we serve more than 40000 travelers from worldwide every year. As one of the biggest supplier in China, we partner with agencies worldwide. We were endorsed by New York Times Travel Supplement as a reliable China travel agency. more..
[1 of 5 Stars!]
