Where do I start? If I could give 0 stars, I would. This website popped up when I did a search for travels in china. I was planning a short trip and this website had good prices and well organized info in english. The reviews were good, so I trusted them.
I paid for a reservation in the amount of 2227yuan (275USD on my credit card), however 5mins later I wrote to them to cancel. I even got a reply confirming my tickets were cancelled and "of course my credit card would be refunded". Alas it has been 1month and I have not seen any refund. Now I am not getting a reply from their customer service either. On the other hand I get badgered for reviews, so here I am.
If you are in china, can speak chinese and call and negotiate with them, probably things work faster. If you are a foreigner who relies on email/website communication, stay away from these guys. I took one for the team, hope no one else loses their money.
We are a leading travel company based in Beijing China, we serve more than 40000 travelers from worldwide every year. As one of the biggest supplier in China, we partner with agencies worldwide. We were endorsed by New York Times Travel Supplement as a reliable China travel agency. more..
[1 of 5 Stars!]
