At first glance this hotel seems fine, very friendly staff and the amenities look great particularly with a shuttle to the airport. It ends there. The rooms are adequate but the seperate toilet is extremely small and the showers need updating.
The rating system is off from North American standards as this would come in as maybe a 3 star if that.
The food was very good but the service in the Swiss Chalet restaurant left little to be desired. My mother and I walked into the restaurant for the Saturday breakfast and there was maybe 6 people there. We asked to sit by the window but were refused because there were larger tables there yet, no customers were there. A gentleman walked in about 10 minutes after us solo and funny enough, he was able to sit by the window. Stupid and poor customer service.
We are a leading travel company based in Beijing China, we serve more than 40000 travelers from worldwide every year. As one of the biggest supplier in China, we partner with agencies worldwide. We were endorsed by New York Times Travel Supplement as a reliable China travel agency. more..
[2 of 5 Stars!]
