Do not use Chinatours to arrange TOURS: My family and I have booked a driver, deluxe car and a guide for a trip to Huashen mountain. The trip was a total failure and waste of money, ChinaTours has not offered any support. BEFORE we booked the trip we asked if this 9 hour trip would make it possible to hike the peaks of the mountain AND do the wooden plank. ChinaTours agreed. WHEN we were ready to be picked up from the hotel. NO one arrived OR informed us. When we ourselves contacted ChinaTours they told us it was a mistake and offered us the trip next day. The next day AFTER we arrived at the food of the mountain we were told we could not expect to be at the mountain more than 1-2 HOURS, we could NOT hike the peaks NOR do the plank due to waiting times and many people. We than cancelled the trip even before we got on the mountain. ChinaTours did not understand. WHY? We PURCHASED a trip with minimum 4 hours hike and possibility to do the plank in a 9 hours trip. ChinaTours SOLD us a trip 2 1-2 HOURS hiking and 4 hours waiting times AND DID INFORM UPFRONT about this. Chinatours do not reply to my e mails now asking for compensation..
Desde China Tour nos pidieron que instalásemos la aplicación en el móvil para recibir información sobre el estado de nuestro vuelo. La instalamos pero no sirvió para nada. El vuelo se retrasó un día, todos los clientes chinos tenían su información y nosotros, habiendo pagado más que nadie, no teníamos nada ni nadie de la compañía que hablara en inglés y nos pudiera ayudar. Después de mucho rato, conseguimos que nos llevaran a un hotel. Ni siquiera conseguí que la compañía me facilitara una hoja de reclamaciones. Perdimos la reserva de hotel que teníamos en Hong Kong, lugar al que pensábamos trasladarnos nada más llegar a Cantón. Cuando avisaron por el panel que el vuelo salía a las 18,10, reservamos hotel en Cantón para pasar la noche, y también perdimos esa reserva porque no despegamos hasta el día siguiente por la mañana. ¿Quieren saber mi valoración el servicio? Pues fue un desastre, y lo mismo les digo sobre la relación calidad precio. Ni siquiera pude reclamar a la compañía el importe de las dos reservas hoteleras que perdí. ¿HOJA DE RECLAMACIONES? Me temo que les sueña a chino..
Great service. Booked a train and two flights. Got everything on time with no issues. Liked everything..
The staff were very hospitable and friendly and I really enjoyed my flight. Looking forward to the next flight...
Very friendly and helpful service. Was most impressed with the quick responce on whatsapp service. Many thanks..
Very friendly and helpful service. Was most impressed about the quick response on whatsapp service. Many thanks..
BOOKING FAILED FIRST TIME DUE TO AIINE FAILURE OF GETTI G MAYBANK VISA PAYMENT CONFIRMATION DIRECT. FIRST TIME I HAVE TO CONFIRM PAYMENT BY MYSELF。THEN BOOK 2ND TIME ONLY BOOKING WAS SUCCESSFUL。 FLIGHT WAS DELAYED FROM HANHZGOU TO SHENZHEN CZ3556 ON 11 JULY 2018 FOR 3 HOURS BUT THERE WAS NO COMPENSATION OF LOSSES OR FOOD PROVIDED。..
A very good and trustworthy site. I wil recommend this site to all who do not want to get ripped off. Also very competitive with their Prices . I have used them a few times and had no problems. Service is good. Well done...
Pro: good prices, somewhat decent customer support. Con: credit card fee + conversion fee, neither of which are very obvious when booking (at least I didn’t see them). I found out in the airport that my flight was cancelled by the airline. ChinaTour.net did inform me about this by email, saying there’s nothing they can do. Eventually I was able to reschedule myself the same day at the counter...
Chinatours has charged twice the cost on my credit card and has not yet given my money back...
The only one point I would recommend is to provide the PNR and e ticket information by email...
Why during tour in Beijing, we do not got drinking water ? compare to Xian tour we got drinking water everyday from your tour guide...
Once again got my ticket through ChinaTour effectively and without any problems. Good to have a notification on my e-mail when the flight was delayed...
First of all we are really happy to visit and discover China. Everything was ok, as well as our hotelreservations, trains tickets (trains arrive in time and are clean), also domestic flight to Guillin was ok...
It was first experience using your service, I am certify with the service, however, need to improve response during weekend Saturday and Sunday,..
