I think that it could have been a little clearer that certain discount flights were totally non refundable at all...
very clear & adapted to european customers. I book all my business trip in China through your services...
Easy to access and prompt service. Will recommend the site to friends. Stephen Lee..
1.Confirmation time is too long!. This is 21st century, no one has time to wait for 24 hours. Most websites outside China take only 5 to 15 minutes only. 2. Maximum number of passengers should be at least 6 or 7. Customer Service very slow and do not understand English..
Amount charged is higher than rate quoted. Difficult to contact them for changes and response was so slow that event was over when received the reply...
Rescheduling my flight was a nightmare. Although flights are cheap, rebooking is expensive. Also, my credit card was initially charged the rebooking fee twice. That was after I didn't get a response for almost 24 hours after putting in my rebooking request. Overall, great website to get cheap tickets, but not a fun or cheap rebooking process...
