Review of Beijing Golden Palace Silver Street (Bullion KaiYue) Hotel by alex

I am very unsatified with the service (rather the lack of service) of this hotel. I was given a room that wasn't what I booked for (much smaller and on lower levers). I spoke with the front desk about it at lenghth, the answer I got was that they had a group which was checking that evening. If I wanted a better room, I had to pay more. There was no way to make them understand that I should get the type of room I paid for. There was no language issue here, I am a native Mandarin speaker. When they can't find a reason for giving a shitty room, they just ignore you. Finally, they said they would give me the proper room if I get up and put all my luggage in the front desk the next morning at 8:00 am and they would switch me to a different room. I just didn't bother with re-packing my stuff and lug it around the hotel again. I was only staying for 2 nights, luckily. The rooms are not sound proof at all. You can hear the TV or conversations next door. I asked for an extra pillow and was told that they've run out of pillows because they had a big group again. The person on the other end kindly told me that there would be one the next morning if I ask for one around 8:00 am. Anyway, over all, I would not recommend this hotel at all. I would not give it any stars in rating. If you want to have a descent time in Beijing, forget this hotel!!