Review of Beijing International Hotel by Anoy

Booked 6 nights with Beijing International Hotel. Below is my review: 1) Old room conditions, bath tub surface dirty and couldn't be clean. 2) In my booking, requested for double bed but was told no more double bed and left with twin bed. They asked to call back second day morning 9 am. I called back and was told the double bed room was fully book for two nights and asked to call back on the forth day. Went to the front desk on forth day and was told that not much double room left. I asked him not much room left means there's still available room at the moment. Why can't locate to customer which stayed 6 days with the hotel? He refused to reply any and i have to stay in a twin bed for all 6 nights! As the room was prepaid with my credit card, so i have no choice to bear with it. Else i will just switch over to Crowne Plaza as i the price are the same and i can earn points as SPG member. 3) Location- not convenient for shopping and far from subway station. 4) Room service - the staffs forgot to put new towels, hand towels, face towels, and foot towel for few days and we need to call to housekeeping for them to bring up. And when they bring up they show black face. 5) Poor WiFi internet connection. Have to pay RMB 2/minutes if use cable. 6) On second night, I use the feedback form in the drawer and wrote my feedback and pass to front desk. No action taken to improve the service. Obviously the GM don't think customer feedback is important. And i gave another feedback form on the last day before i leave the hotel. 7) Have problem waiting for taxi as the staffs is not doing anything to get cab for the guest. There's a Q outside the hotel lobby, however people is not following the Q and all board the taxi without waiting. I am surprised to hear the staffs said this to his colleague :" Just leave them as it's, not our job to make sure they follow the Q". I think they are only interested in getting tips by helping arriving guest on their luggage. 8) There's direct airport shuttle bus from Beijing International Airport to Beijing International Hotel. But the bus stop 1 km from the hotel. 9) Few man standing at the hotel lobby or outside hotel lobby offering taxi service with ridiculous high price. Don't take it. 7 km charged RMB 200. Above are some of the important points which i hope can help you in making the right decision to have a wonderful stay in Beijing. Don't go for Beijing International Hotel ..........