The tour was good and we had a good time at the Great Wall. However, we were unhappy with two things. First of all no water was provided during lunch and we had to buy from the restaurant. Water is cheap and even if it is boiled water from the tap we which is practically free we would be ok with it. Second, the tour guide demanded that we pay RMB50 each as tips to her because the tour group did not buy much from the jade house and the tea shop. In all my trips tips is voluntary and amount we pay depends on the service provided. The guide claimed she was not paid by your company and depended on commission from the shops for purchases made by the tourists. If indeed this is true, your company should have included her salary in the tour price and we don't mind paying upfront rather than the guide demanding payment from us at the end of the tour and we had no way to determine what she claimed was true or not.
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