Easy to exchange the voucher with train ticket. The only setback is that they no not respond to your queries be it via email or wechat. Hope they can better their customer service..
It would be better if there was no need to make the line to get the ticket at the train station. It takes too long, almost lost the train...
Everything was arranged perfectly! But keep in mind that the e mail is not working for everyone when you travel in china.So please answer on your on site...
While booking, the website is not clear about additional costs on top of the train ticket prices and the provision of information can be improved as it was difficult to get somebody on the phone when I got nervous because the tickets were delivered very late to my hotel. But in the end I got my tickets in time and had a very good train journey...
Service is fast, but my only issue is that rebooking ends up costing you, whilst at the train station it is free...
