It’s was a great experience booking our train journey via your website. As we are traveling around China, a lot of People don’t speak English, so the email confirmation with the translation in Chinese war a plus. Thank you..
Very easy to recollect the tickets on the station. The response of chinatour.net was very fast. Will use again...
Very helpful website with good instructions for finding and boarding the train, too...
very unhappy with your service, still waiting for my refund on two items. I am disappointed and I see it as credit card fraud if you do not give me the credits due to me. Will make sure I advise everybody on every form possible to avoid using your service because you do not pay back for services not received..
The journey with the Train was very nice. The service staff was very kind and helpful...
AVOID AT ALL COSTS. This company is a con. They will take your money and not provide the service...
Wow wonderful experience, even though with language difficulties still enjoyed their services and the quality of food provided. FAR FAR BETTERTHAN ANY EXPERIENCE INCLUDING MY A380 BUSINESS CLASS EXPERIENCE... WONDERFUL..
I wait send me new ticket from 14 April to 13 April. Tomorrow I will travel I mean.. I wait send me new ticket..
Nice site,clear and serious . If you have a problem,each time somebody help you and the answers are quickly send ...
You should make it more clear, especially for foreiner clients, where to do the queue while waiting for the train to arrive...
Not recommended..they deducted my money from my acc at end of the day,they said there is no ticket for me.then why are u deduct my money ?? From january until now April i didnt get my refund money and they keep on silent..
A great service! I just took a photo on my phone of my reservation number, then took that and my passport to the train ticket office: no problems at all!..
We missed a train and did not get credit or refund for the ticket. This is unfair...
This was not a good booking. Planned to be on a 4.0 hr ride from Shanghai to Beijing. Never received tickets to hotel. Contacted them and they were sorry to say that it was over booked and we (my son and I) had to take an earlier train that took 6.5 hrs! I booked my tickets a month in advance and there was plenty of space!!! Very disappointed. I don't think they will make that mistake twice...
