Awful service. Tickets are sent to your email, with no other option (website with password, for example). And if you use the service inside China access to email is very difficult or impossible. The wechat customer support is non existent, even after many months there is no reply (not even a message saying sorry for not replying in time). The time they take to issue the ticket is up to 12 hours, but you never know if it will be 10 minutes or 12 hours, so if you need tickets for a train leaving the next day in the morning this is a really bad option. You will be nervous/anxious until the last second, waiting for a reply. Also, they might change your seat preferences without a chance to cancel or change your preferences. All together, I would avoid using this service. I will definitely try other options to see if they are any better.
We are a leading travel company based in Beijing China, we serve more than 40000 travelers from worldwide every year. As one of the biggest supplier in China, we partner with agencies worldwide. We were endorsed by New York Times Travel Supplement as a reliable China travel agency. more..
[1 of 5 Stars!]
