I have already sent you a review. To repeat, I would rate your service 2 out of 5: 1/ Poor delivery of the tickets to hotel. Both hotel & myself have to chase you on the delivery. 2/ On booking, I requested specific seats on the train. If this cannot be done, please inform me quickly. Don't just keep quiet - this is not good customer service. 3/ Communication with customers should be further improved. Sometimes, there is no reply to my emails e.g. my review to you when I got back to my country.
As I have said, I will have re-think if I want to use your service again.
I hope you give me a reply to this review.
We are a leading travel company based in Beijing China, we serve more than 40000 travelers from worldwide every year. As one of the biggest supplier in China, we partner with agencies worldwide. We were endorsed by New York Times Travel Supplement as a reliable China travel agency. more..
[2 of 5 Stars!]
