Great service. Great information and advice. Good way to get train tickets, I've used ChinaTour several times. Note that trains are MUCH more reliable than domestic air travel in monsoon season especially. Prices are equivalent to local agents and even the official website, with a small fee spelled out on the site. The precautions and advice on the website are especially helpful. I recommend having the ticket for the train delivered to hotel, not much more expense. I recommend Red Caps also, if needed (thanks to info by ChinaTour) . If you have more than light carry-ons, USE the RED CAPS! Legal, honest and eager to help, prices are set and all transactions have receipts. They act like capable and interested public servants, which they are. Their English skills may not be strong but with phones and written messages you should work most things out. We learned that you CAN arrange for Red Caps to meet you at destination, but I thought I'd asked at departure station and got a negative answer, so you may need to persist, and clarify. It helped that I am a competent speaker of Chinese, but sometimes it can cause more trouble than otherwise since they assume I know the details about train travel, and I don't, as with the Red Cap question (had I been dealing in English they would have been more diligent to find out what I meant, probably). I could not have had as successful a trip without this website. Note on Luggage: We had too much, three suitcases between the two of us plus carry-ons, which does not work on any domestic travel, whether bullet, deluxe sleeper or air, might work on distance bus, depending. One light suitcase plus one carry-on, possibly two carry-ons, is about all you'll want to drag around -- on any conveyance! We brought and took gifts, so planning lighter and smaller alternatives. We rode ordinary train, soft sleeper (not deluxe), great experience! Toilets cleaner than in the past but you may need to look for the Western toilet (not a good idea to experiment with new toilet type in a moving train).
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