We booked in your agency soft sleeper train tickets many months before the trip, but finaly we received just hard sleeper. And, this we discovered only 2 weeks before the train - when we started ask your agency "where are our tickets?" Before it nobody from you contacted us....
We are a leading travel company based in Beijing China, we serve more than 40000 travelers from worldwide every year. As one of the biggest supplier in China, we partner with agencies worldwide. We were endorsed by New York Times Travel Supplement as a reliable China travel agency. more..