1. The team took really long to response after i have placed my request on the app. I have to keep chasing to ensure that the changes to be made.
2. Initial communication of refund from 216.RMB to 199 RMB was NOT EXPLAINED TO ME, DESPITE MY CONTINUOUS email asking. That was really disappointing to me.
3. Until today i have no see the refund that your team should be sending. Perhaps, through this you could show a evidence of refund to my credit card.
We are a leading travel company based in Beijing China, we serve more than 40000 travelers from worldwide every year. As one of the biggest supplier in China, we partner with agencies worldwide. We were endorsed by New York Times Travel Supplement as a reliable China travel agency. more..
[1 of 5 Stars!]
