I have a very bad experience with your company services. I had tried many times to request for a refund for the ticket that have never been issued due to name mismatched. I have requested your company to cancel the order immediately when you informed me about the situation but you still go ahead to charge my credit card. It’s been a month now and I still have not received my refund back even I have sent several emails to your customer service and had no response from your company at all. I’m still waiting for my refund back. Frustrating customer.
We are a leading travel company based in Beijing China, we serve more than 40000 travelers from worldwide every year. As one of the biggest supplier in China, we partner with agencies worldwide. We were endorsed by New York Times Travel Supplement as a reliable China travel agency. more..
[1 of 5 Stars!]
