The train tickets were delivered at our hotel on time. The service was perfect...
Sending of train tickets to the hotel was on time. Soon responses to all the inquiries during the process. Excellent service...
Convenient trip. But too much noise in the train. Too many children jumping everywhere...
Cheap way to purchase tickets, much easier if you speak no Chinese (and well worth the extra few dollars for the 'service fee'). What I appreciated the most was the print out of the request for tickets in Chinese, all you need to do is either print out or show a screen shot of it, and it makes for a very seamless process...
I used chinatours services to book train tickets for 3 trips in July/August 2018. Everything went well except when we had to change the tickets of one trip due to non availability of train for the previous trip. I had to reschedule the trip, which is ok and not the fault of chinatours, and I found a solution implying to cancel one trip and replace it with another. I consulted Chinatours before and they assured me that the cancelled ticket would be refunded. But this has never been the case, Chinatour cancelled the ticket and kept the money without refunding me. Despite several Emails, they never came back to me, they just ignore my emails. More over I discovered later that Chinatours debited amounts that were significantly superiour to the ones that were initially agrred during the order (+/- 10%), and I'm not talking about their commission (which is fine), but an additional undue amount. Last thing, I ordered a SIM card on the website "http://simcardchina.com/", and I eventually discovered later that this service also belongs to chinatours (the payment was made to their account). They debited the amount of the sim card but they never delivered it to my hotel, despite their commitment. I had to buy another one in china. there again, no ways of getting any help from them. This is really disappointing and a bad experience. I would strongly advise anyone needing services in China not tu use chinatours, there is plenty other ones available on the market...
It is simple and easy to book ticket through their website and the customer service response via email is quic...
Very efficient Hope to see more English information People in the train a little bit noisy!..
request not fully satisfied, requested double cabins and no man seat , only the availability of found travelers has allowed for an optimal solution..
Excellent service. Ordered the train tickets for collection at the hotel we were staying at and they were there as promised. Would definitely use again..
I had some trouble at the ticket counter but the lady there found out at the end...
We booked train Tickets but there were problems with our hotel adress, so they couldn’t send the Tickets. And suddenly „our“ train had no more seats and we had to take another. The Service on Trains was in this case bad. Other train bookings were okay, so please be absolutely sure, if your booking Is really confirmed!! If you speak no Chinese, i Would advice the Train Ticket Sending to your Hotel! Just with english you are more than löst in China (e.g. at a Station Counter..)...
Everything was OK, very quickly,clear and always on time, I can recomend it for 100 % I would always like to have an expirience like I got in here...
complicate to book, lacked information about facilities for business class at the station and catering on board. But the business class seats were nice and comfortable...
Didn’t get the train that I wanted but chinatour.net proposed immediately other trains, everything worked out perfectly.. thanks for the help...
