Perfect organization to book your train travel through. Super easy, super fast and super informative on how to access your tickets...
3 train tickets were canceled by the company, not by us. They notified us of that only one night before and they called us saying that the money was going to be refunded. The money was never refunded. I tried calling and sending WeChat messages but no one never answered. Really bad customer service, I would like to get my money back. This happened the 1st of October, it's already been more than one month and still the money hasn't been refunded and no one has been answering our phone calls or our WeChat messages. I would appreciate if someone could get in touch with me. Thank you..
Great service always. Will highly recommend to anyone. Quick responses and always willing to accommodate my changes. Thank you so much..
Parfait! tout c'est bien passé, nous avons récupéré nos billets pour plusieurs voyage à la première gare très simplement!..
The train tickets we ordered with ChinaTour.Net were correctly delivered and the purchase procedure at the website was convenient. There was a small problem with delivering the tickets to hour hotel, but the complaint management was very responsive and finally we got all documents in time. We would definitely procure our tickets again with ChinaTour.Net next time we visit China...
Good service. I had to change my train ticket and could do this easily via email..
The service was very good, the service was to late at my hotel so I had to buy another ticket at the station. the remaining money was given back very easy and quickly thank you Chinatour..
