The booking process was smooth and very convenient. Absolutely impressive and world-class trains too!..
I made my reservation from the US and paid the little extra for the tickets to be delivered to my hotel in Beijing. I was a little nervous, but the tickets were waiting for me upon arrival. Great service and the train ride was awesome...
Please do not use this platform! I bought tickets and they changed the ticket. After I canceled it, I didn’t get back my money...
Bezproblemowy zakup, szybki i łatwy odbiór biletów w kasie dworca, komfortowa podróż i całkowicie bezstresowa. Polecam...
It is a really convenient service for those who do not own a China citizen ID card and a local mobile number. I found the courier delivery especially handy, we got our paper tickets when we were checking into our hotel...
El proceso de Reserva de Billetes me parecio muy correcto por parte de CHINA TOUR...
Booked a train ticket from Tianjin to Beijing. It was a smooth experience. One has to go to the station to pick up the ticket, but that is the rule of the Chinese Railway...
Hello "to whom it may concern",
I have written in April but no solution was given.
Please see my mail below regarding my cancelled train tickets and waiting for your refunds. Its been 3 months and it has not been resolved.
Only item No.3 has been refunded. The rest cancellations 1 , 2 , & 4 has not.
Please look in to this someone and give me an answer. Thank you.
ChinagTour.Net _service@chinatour.net_
To:
George Chu
1 May at 4:12 pm
No3 , already refunded to you.
在 2019/4/30 16:04, George Chu 写道:
_ 30th April 2019
_ I hope this is the correct contact for my enquiry.
_
_ Dear Sir,
_ The following details of our train tickets that were cancelled and refund, after a 30% cancellation fees was charged, the balance amount should be refunded. I only received a refund amount of US$106.45.
_ Please check and and adjust the refundable amount.
_ Thank you,
_
_ George Chu
_ ............................................................-
.......
_
_ 29th April 2019
_ to China Tour Net
_
_ Dear Sir,
_ Total train tickets cancelled (new ones bought by cash)
_ Refundable amount for tickets cancelled due to incorrect pass-port numbers
_ Total refinable amount = US$ 376.60
_ Amount refunded is US$ 75 (A$ 106.46)
_ Refund shortfall US$ 301.60
_ Please check and revert, Thank you ..
_
_ George Chu
_
_ No 1 :
_ Date : 22nd March
_ ID No: 209442
_ Destination: Tianjin - Beijing
_ Train fare in US$: 26.00
_ Tickets cancelled: 3 @ US$ 78
_ Cancellation charges @ 30%: US$23.4
_ Balance refund amount: US$54.6
_
_ No 2 :
_ Date : 26th March
_ ID No: 204373
_ Destination: Beijing - Nanjing
_ Train fare per person in US$: 110.00
_ Tickets cancelled: 2 @ US$ 220
_ Cancellation charges @ 30%: US$66
_ Balance refund amount: US$154.00
_
_ No 3 :
_ Date : 28th March
_ ID No: 209440
_ Destination: Nanjing - Shanghai
_ Train fare in US$: 40.00
_ Tickets cancelled: 3 @ US$ 120.00
_ Cancellation charges @ 30%: US$36
_ Balance refund amount: US$84.00
_
_ No 4 :
_ Date : 1st April
_ ID No: 208747
_ Destination: Shanghai - Hangzhou
_ Train fare in US$:40.00
_ Tickets cancelled: 3 @ US$ 120.00
_ Cancellation charges @ 30% : US$36.00
_ Balance refund amount: US$84.00
_
_ Total refundable amount from 1-4 above is .......US$301.60 || chu778@yahoo.com
_..
We ordered a tour in a hardsleeper from Lhasa to Chengdu on the 15. Of June, but it was changed to the 16. because the 15. was fully booked. Our booker just did not tell us that she also switched our seats to hard seats...
Great service , but no seat preference (window , aisle ) is given to the customer?..
Did not respond to my email or message on FB when I wanted to change my train ticket to a different time...
The service is excellent. My suggestion is that tickets also be issued on line after getting copy of ID as it is difficult to go to window show ID then print tickets...
Great, when everything goes well. Sometimes I receive my tickets within 30 minutes. Sometimes it takes longer. The problem is that seats can be sold out in the meantime. Yesterday they had to call them after 3 hours and again later. In the meantime the seats were sold out. So I only had a ticket for my return journey. Found an alternative way to travel to the destination with help of a friend. But the result is that it costed me a lot of time and effort. Just because the communication was very slow. Better book way in advance. Not reliable or suited for travelling the next morning etc...
