A TERRIBLE SERVICE!!! Don't use this company. They have been unable to get the tickets I ordered for China Travel (even though I could get them later by going to the station) and now have not refunded by money! DON'T USE THEM!..
very bad. They changed station from hongquio to shanghai in a last moment. They refunded me by cutting 20%...
Booking the train was easy, except that my credit card rejected the charge. I should have warned them that I was travelling to China...
Really unhappy. I was not able to get my ticket at the ticket office. Now china tour is not refunding the money. The customer service is one of the worst i ever experience.....
if no rushing can try to buy ticket at counter cause is very expensive compare to walk in to counter, counter price is CNY140 for 2 from Zhuhai to Guangzhou and counter price is CNY221 for 2 from Zhuhai to Guangzhou...
I have a very bad experience with your company services. I had tried many times to request for a refund for the ticket that have never been issued to to passenger's name issues. Furthermore when I log into my bookings, the order status was showing as done deal when nothing has been done. I have requested your company to cancel the order immediately when you informed me about the situation but you still go ahead to charge my credit card and worst of all you change the order status from cancelled to done deal, that's called cheating and I can't believe you are cheating a customer of US$147. As of today none of your customer service get back to me although I have sent several emails and request for the refund. A very frustrated customer...
We received the train tickets at our Hotel the next day upon arrival. Thank you for the fast, efficient service. Our train trip was fabulous...
Worked exactly as advertised. Easy to pickup the tickets and use them. Completely satisfied...
I went from Beijing to Guanzhou round trip. The train is confortable, the seats are fine, there is enough espace between the seat rows. The steawardesses are very professional. The food in the train is ok. It was a good trip...
Very convenient to be able to book and guarantee train tickets. We just went to the ticket office at the main railway station in Beijing (in our way to see the Temple of Heaven) to get the paper tickets, 3 days in advance for our bullet train to Xi'an, no fee charged...
I had ordered train tickets for a trip to Hanghzhou to be delivered to my hotel in Shanghai the day before my trip. I received them with no problem! After having paid for the tickets I did read some reviews from people who did not receive their tickets so I tried to get confirmation by email but didn't hear back. A Chinese friend called them and was assured they would be delivered and they were...
