Great, when everything goes well. Sometimes I receive my tickets within 30 minutes. Sometimes it takes longer. The problem is that seats can be sold out in the meantime. Yesterday they had to call them after 3 hours and again later. In the meantime the seats were sold out. So I only had a ticket for my return journey. Found an alternative way to travel to the destination with help of a friend. But the result is that it costed me a lot of time and effort. Just because the communication was very slow. Better book way in advance. Not reliable or suited for travelling the next morning etc...
I had waited for a week when my payment failed and gave an alternative payment method. However it went pretty well thanks to Chinatour assistant...
The seats I requested were correctly booked. And the delivery of the tickets to my hotel were done promptly after I have provided the name of the person who made the booking for me. However, I feel that timely responses to some of my queries could have been improved. Nonetheless, a good impression of the services provided...
On the 20th of Februay 2019 you sent me an e-mail confirming my reservation 208817 for 2 tickets on the 4th of July 2019 from Beiijimg West to Xian for Illes Uri and Bakal Orly. You wrote me that according to the China train ticket policy, all train tickets can only be issued within 30 Days before the departure date, so you will keep my booking and issue the train tickets 30 days before the departure date. You wrote me as well that you will send me a confirmation email with E-ticket code when you issue ticket within 30 Days before the departure date. Today we are on the 20th of June 2019 and I got no notification from you regarding the tickets and of course you did not send me our E-tickets. I payed you the cost of the tickets on the same day and I think you should keep your side of the transaction. As we are flying in a few days please send me the tickets immedeatly...
very efficient service and easy to use. Arranged for tickets to be waiting for me at my Hotel in Shanghai and they were there. Very good service . Thanks..
Received in time. I like that they will send a message when the tickets are delivered...
I have been asked a number for collect my tickets. But I haven’t gotten the number when I booked my tickets...
Easy to use online service and tickets were delivered to our hotel on time and received at check in time...
I was disappointed that the on site agent would not allow change of car and seat so my grandson and I could be together. Yet there were plenty of available seats to allow this...
Confusion in my confirmation of 1st and Business Class seats despite receiving E-Ticket. Too many different persons handling my booking so causing confusion...
Booking tickets was easy. Collection of tickets at the station was successful without much hassle. Overall good experience for this trip...
Good experience and I enjoyed the trip, just is neccesary a better english information at the station train...
For getting back the money we had to wait more than 1 month. still we are waiting for another refund for our tickets. If you can buy your tickets at the moment of traveling despite being a slow procedure, it's more convenient...
Good efficient easy access booking online. However instructions to collect ticket will help. After booking passenget still needs to collect ticket, however ChinaTour staff have no clue n unable to provide directions...
All was Ok. So just one comment. I dont think I should pay If I want to change the Passport of one of the passengers because his last passport overdue...
Very helpfull staff and Quick service! Very nice! Thank you so much for making our trip such a succes...
