Thank you so much for helping us book two sets of rail tickets. The experience was amazing. We had the best of sleeps on hard six bunk. Great people. Very lucky during the labour holiday to get booking. Thank you will contact you again. Cheers from Canada Janet & Markie..
Everything worked fine. I sent my 24 year old and 19 year old sons to Beijing on speed train from Shanghai. All purchasing and payment and ticket pickup worked very well...
Process of purchasing was easy and straightforward and most importantly, tickets were legit and appeared on computer system at collection counter. This bit deserves 5 stars. There are self-collection machines for those with Return or APEC cards. Foreign passport holders have to queue up around the corner at another counter (line was not long, but it took an extra 5-10 min). Also standing in queue at Chinese immigration took longer than anticipated, plus I didn't fill out arrival card (nowhere to be found, until you get to the counter, then they give you one and you queue again). I got a few extras for future trips (travel agents may have them too?..). This all added to the pre-departure time you have to take into consideration. Wish this information was available when booking the tickets through your site. Train ride itself was a breeze. Thank you!..
It was good to get tickets delivered, however I think they charged me a delivery fee for each ticket and sent it all in the same courier bag (even though I had requested for 1 of the tickets to be delivered to a different hotel). Would be good to only pay once. What would be helpful for foreigners is some info sent with the ticket on how to read the ticket, or info on how to use Chinese Railway Stations...
Booked the tickets online, but need to pay surcharge at Hong Kong counter to collect the tickets...
Globally, it worked. We had contradictory informations: is it possible to get the tickets at any station in China? What about some places where the line is not too long?..
Excellent service, from my experience, I would highly recommend then for both rail and air ticket service..
It took a bit longer to receive an answer to email when I made a request but apart from that it’s ok..
The booking was smooth and efficient and the service friendly and professional. I would recommend it further...
Very smooth and upto the mark. The transaction fee is bit on the higher end though.....
The amount that I had to pay is triple of the actual fare (91 RMB vs 31 RMB) ! Anyway I got my ticket, though the cost is way too high..
Booking rail way tickets was very easy on your site. The steps are user friendly. Besides, the flexibility to collect tickets at any rail way station is also very useful for me as I could arrive at one station and collected all my tickets for the different destinations. I have not tried the delivery to hotel yet but will do it next time...
