When I went to collect my ticket in Hong Kong fast train station to Guangzhou north I must pay a fee, because Hong Kong is different than mainland China. No other way to collect just pay a little fee and can give ticket to me... is what the attendant told me...
Overall experience was very good. Trains in 1st class were clean, tidy, plenty of room and well run. A little difficulty on the outbound trip from Hong Kong in trying to identify which counter to line up in to collect pre paid tickets with varying advice from officials but we got there - just. Having got the return tickets at the time of getting the outbound tickets made the return trip extremely simple...
Extremely easy and straightforward to use. They made it easy to book the tickets and their help options made it so straightforward to get my tickets at the station...
We arrived later than planed. When we sent to pick up the tickets at Kowloon, we where told that it was to late...
Our tour guide Claire was the best! She was sweet and kind and exeptionally helpful! Thank you you Claire, we really enjoyed it!..
very helpful service. return tickets delivered to my Guangzhou hotel. No hitches. would use them again...
It was easier to exchange the etickets to the paper tickets than I thought. In Xian train station. ..
We had booked first class train tickets in October 2018 for a trip in March 2019 (Guangzhou - Yangshuo- Guangzhou) the Yangshuo to Guangzhou leg (23/3/2019) was changed at the last minute and we were given 2nd class tickets....not very amused..
I recently booked 4 trains in Yunnan Province 2 months before travel. Out of 4 trains, 2 were cancelled and 2 were "full" so I didn't get any of the trains I wanted. Very disappointing. I will have to find another more reliable way to book my China trains...
You provide a great service. Follow up with a phone call worked much better than the online contact. It was great to speak with a real person...
Booking of the train tickets was without any problems, I also changed the electronic tickets for the regular ones easily. But I spent (with a lot of Chinese people) many night hours in front of the Shanghai Hongqiao Railway station, which was closed during night. Information about closing time of the stations could be provided in your instructions...
