Had to pay 60$Hk extra at the train station to pick up the tickets. Also during the reservation period the ticket was booked so when I offered a new payment method the next train was the only option...
Hi I would rate the booking of train tickets online through ChinaTour.NET great because it really does what it says on their website. I have several enquiries and some issues after booking but I got a reply from them pretty soon after I sent my email...
For us as a first time travellers, your train booking online was easy but regrettably why you did not issue a proper eticket for us to collect our tickets at the counter as you would presume that we cannot speak your language with the counter ticketing officer?.......you issue two numbers which caused confusion...
I think the service you offer if fantastic, all very easy and when I arrived at the station all tickets were printed for each of my planned journeys - thank you..
I am not very happy at all. I had booked a return ticket from Beijing to Chengde about 2.5 weeks ago. On the day, I went to pick up my ticket locally in an hour off work from a local ticket office. For whatever reason, the lady couldn't access the details. I went back and looked on line and found all these warnings about your passport and ticket details having to be the same. At the time of booking, it was stressed that making sure your passport number was inputted accurately was important. I did that. Only after booking and paying does it mention about name in passport having to be exactly the same. Myself and Chinese work colleagues tried to call you to get advice several times. Nobody ever answered. Eventually, I found a moment in a busy day to write, asking you to change the ticket. You responded saying this would cost 40 RMB and that you would have to cancel and refund the initial booking and issue another ticket. I replied saying yes, please do. I heard nothing more. I sat in my office until 9.45pm before leaving for the station, not knowing whether I had a ticket to travel. On arrival at Beijing station, they found the return journey from Chengde to Beijjng with no problem at all. But told me that you had cancelled the outward journey, and nothing else had been booked. So, I had to spend an uncomfortable night on a cheap hard seat. What's worse is that I can see no evidence that you have even refunded the booking you cancelled. Please could you do this with urgency? The return journey back was better and I am glad I didn't cancel that at least...
Hassle free. You dont need to worry on your travel. You just need to present your passport at the ticket counter to get your tickes booked online...
I'm pleased with the service provided by ChinaTour. Although there was one thing I didn't like, for my flight from Chengdu-Shanghai your agency didn't forwarded my correct passport details to the airline company so I almost missed my flight. But in the end you fixed it, so I was able to take my flight...
Online Booking service is good. however, changing Train ticket at train station is not so smooth. especially at China side...
