Very convenient to be able to book and guarantee train tickets. We just went to the ticket office at the main railway station in Beijing (in our way to see the Temple of Heaven) to get the paper tickets, 3 days in advance for our bullet train to Xi'an, no fee charged...
I had ordered train tickets for a trip to Hanghzhou to be delivered to my hotel in Shanghai the day before my trip. I received them with no problem! After having paid for the tickets I did read some reviews from people who did not receive their tickets so I tried to get confirmation by email but didn't hear back. A Chinese friend called them and was assured they would be delivered and they were...
Thank you for your great service - it was quick, convenient, friendly and I appreciated the updates...
The worst experience I have ever had using a service. The train tickets I wanted and paid for were evidently not available and I was never told this via email, a message was posted on your board which I found right before my trip and spent hours and message after message trying to get it figured out. It was the worst customer service ever. I would never recommend this company, plus they held my money ($850.00 US) for over a month and never told me that there was a potential issue. So disappointed by this service. Cannot say enough negative things about the service and communication or lack there of..
Buying train tickets via ChinaTour.Net is very simple and reliable. Pay via the web and get a voucher to your email address. I recommend to anyone who planning to visit China...
It is not so difficult to pick up booked train tickets at train stations upon submission of the booking number and passports . We use a language translation App to communicate with a train official ...
Good information, accurate train schedules. One thing to be careful of: Out of making around 6 train reservations, I believe I only received confirmation twice, once when I got the ticket, once when it got rejected. When you get to the station and give them your passport, they can pull up your ticket, but I had no confirmation number...
I booked many tickets. I had to cancel few tickets due to change in travel plan. Those tickets were canceled more than 48 hours before travel date. But I did not get any refund for canceled tickets. I lost lot of money. Every travel agency across the world refund money but not you. I will not recommend China Tour to anybody...
I have a very bad experience with your company services. I had tried many times to request for a refund for the ticket that have never been issued due to name mismatched. I have requested your company to cancel the order immediately when you informed me about the situation but you still go ahead to charge my credit card. It’s been a month now and I still have not received my refund back even I have sent several emails to your customer service and had no response from your company at all. I’m still waiting for my refund back. Frustrating customer...
All perfect! No any problem ... all goes very well and the service is very easy..
Was able to book a high speed rail pass in China from Shanghai to Beijing days in advance having never visited the country . Schedules were accurate and only had to pickup tickets at station. Great website!..
