Service was excellent - all tickets delivered to our first hotel and web site was easy to use...
Easy, quick and very convenient with extremely comfortable ride. However, instructions on collection of ticket need to be clearer...
Good evening, I\'m Malika of travel agency Secret Planet in France. We booked 3 train ticket Pekin/Shanghai for 3 guest : M. ROLLAND/Mrs ROLLAND Régine and Mrs Rolland Julia. our guest inform us that they have not received their train ticket at their hotel DOUBLE HAPPINESS BEIJING We asked delivery to their hotel. We remind you that customers leave for Shanghai on July 29th. Can you inform us on which date you deliver these tickets. It\'s very urgent. Thank you very much for your reply. best wishes Malika KAANINE ------------------- Yes, the delivery sent out on 26th, and arrived at hotel on 27th...
The tickets and attached instructions to pick up tickets was great. I booked my tickets at least 6 weeks prior to travelling. I promptly received an email advising my tickets would be issued 1 month prior to ticket date. However I received an email for two seperate bookings advising tickets were a little change timing, the rest of the service was good...
You have done an excellent job so far. Therefore I am giving 4 Stars until to see if I would get my payment back on time. Thank you...
You should have contacted me immediately when you found out that first class seats I reserved were sold out...
We booked train tickets from Guilin to Beijing. The confirmation e-mail said we would not get a final confirmation until 30 days before the trip, which I understood. We never received a final confirmation. When I contacted ChinaTour through WeChat, they told me they had not secured our tickets!?? In the end, they fortunately could rebook our tickets for a later train...
Very happy with this booking service. The commission wasn’t too bad either The information that cane with the booking was excellent as well...
