Passengers may collect the ticket at the ticket office in the train station. It is easy to find the ticket office in the train station, usually with eye-catching Chinese words “售票厅” or “售票处”(Chinese for ticket office) on the building. There will be several ticket windows in the office. Just line up and wait for your turn.

Ticket Office in the train station

ticket office

Ticket Window for English Speaking Passengers(available at some stations)

Ticket Window for English Speaking Passengers

If passengers book train tickets online, there will be an confirmation number. To collect the paper tickets, passengers should show the passport and confirmation number to the working staff in the ticket window. Then they will print out the paper ticket for passengers. Passengers could take the ticket and passport to board the train. The photocopy of the passport can also be used for collecting the ticket.


1. Make sure you arrive at the right train station. There are usually more than one train station in big cities.

2. Make sure you have your confirmation number and passport. Otherwise you cannot get your ticket.

3. If you want to print out the ticket at the train station at the departure date. It is suggested that you arrive at the train station at least 2 hours before the train departs.

4. There are English window for foreigners at the train stations in big cities. For small train stations, it seems difficult to find someone speaking English. Therefore, it is best to write the confirmation number on a paper and show it to the working staff.

5. Once you have printed out the paper ticket, you cannot change or return the ticket online. You can only change or return the ticket at the train station by yourself.

6. Train tickets can only be changed or cancelled before the train departs. Even if the passenger did not take the train, he cannot have the refund without cancelling the ticket. It is different from airline tickets.

We ChinaTour.Net offers a reliable online train booking service. We have Train Schedules in English. It will be very easy for you to find your target train. Then, we will book the tickets for you. Only a few service fees charged. Book a Train Ticket

Related information about train travel

How to Take Trains in China?

How to Buy Train Tickets in China?

China Train Tickets and Seat Classes

How to Buy Train Tickets for Children in China

China Train Stations

China Train Tickets Change and Cancellation

Train Travel Tips in China

Food and Drink on the Train

China Train Luggage Allowance

Train Travel Safety

China Train Facilities

High Speed Trains

Spring Festival Rush and National Day Rush

When is the best time to book a ticket in advance?

Train Travel between Major Cities

This Post Has 25 Comments

  1. Krishna kumar

    Which platform no does train no G86 from Guangzhou stand on 19th April.

  2. Krishna kumar

    Train no G 86 on 19/04 from Guangzhou. Which platform number it stands

  3. Krishna kumar

    Train number G 86 from Guangzhou departure from which platform number. Pl let me know.

  4. graceli

    The platform is arranged by the local train station. There will be a screen showing the number of waiting hall and platform number at the train station.

  5. Jacklyn Chew

    for the ticket 1st Soft Cabin (RMB 669), can the ticket purchase by one person but 3 person stay in the same cabin? Can you send the paper ticket to Overseas (Malaysia)? If yes, how much is your charges? Thank you.

  6. graceli

    No, it is not allowed. It is recommended that we send you the tickets to your hotel in China.

  7. Linawaty Kanesia


    I’m Lina from Indonesia
    I’ve planned to buy online train ticket. Should I change the voucer to train ticket at the train station?
    How to do it?
    Thank you

  8. graceli

    When you book a ticket on our website, we will give you a E-ticket number. You can show the number and your passport to the staff of the ticket window at the train station, then they will give you the train ticket.

  9. carol

    I would like to change my train ticket from guangzhou to guilin 2 ways to Shenzhen, is it ok?

  10. fabiola

    .can tickets be picked up at the train station in Shangai anytime
    ? or will
    it b closed during the night??? for example at 3:00 am?
    thank you for the answer (first time going to China?)

  11. graceli

    I think there are one or two windows are open for 24hours.

  12. Daniel kim

    Once you have the voucher, Can you pick up train ticket at any train station or it has to be at the departing train station?

  13. graceli

    If you book a E-ticket, you can collect the train ticket at any train station in mainland China.

  14. Natividad laguna

    Quiero comprar billetes de tren de alta velocidad para tres personas de shanghai a beijing i/v y nos entreguen los billetes en el hotel que tengo reservado en shanghai.
    Cuando tengo que meter los datos del hotel ?
    Sólo puedo marcar la casilla de entrega.
    Cuando relleno nombre, pasaporte y entrega, no me deja poner la direccion del hotel y antes de pagar , quiero que me confirmen ese dato muy importante para mí .

  15. graceli

    You can try to make a booking on our website. You will need to offer us your name, passport number and hotel details during the booking.

  16. Justin Cortes

    What station in Shanghai I pick up that Tkt

  17. graceli

    It depends on your ticket information.

  18. Basilis Tsitnidis

    Can I collect all tickets ordered (i.e Shanghai- Xian, Xian – Beijing) at the same station (i.e Shanghai) at the same time?

  19. graceli

    Yes,you can.

  20. Constance Gwee

    I am flying from Chengdu to Beijing & taking train from Beijing to Suzhou. Can I collect the train tkts from Chengdu as it was indicated that tkts can be collected at any train station in mainland China.
    Alternatively, could I collect the tkts earlier or only before I depart?

  21. graceli

    Yes, you can collect the ticket earlier from Chengdu.

  22. Constance Gwee


  23. Carola

    Can I pick up the tickets 2 or 3 days before departing?

  24. graceli

    Yes,you can.

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