Passengers may collect the ticket at the ticket office in the train station. It is easy to find the ticket office in the train station, usually with eye-catching Chinese words “售票厅” or “售票处”(Chinese for ticket office) on the building. There will be several ticket windows in the office. Just line up and wait for your turn.
Ticket Office in the train station
Ticket Window for English Speaking Passengers(available at some stations)
If passengers book train tickets online, there will be an confirmation number. To collect the paper tickets, passengers should show the passport and confirmation number to the working staff in the ticket window. Then they will print out the paper ticket for passengers. Passengers could take the ticket and passport to board the train. The photocopy of the passport can also be used for collecting the ticket.
Note:
1. Make sure you arrive at the right train station. There are usually more than one train station in big cities.
2. Make sure you have your confirmation number and passport. Otherwise you cannot get your ticket.
3. If you want to print out the ticket at the train station at the departure date. It is suggested that you arrive at the train station at least 2 hours before the train departs.
4. There are English window for foreigners at the train stations in big cities. For small train stations, it seems difficult to find someone speaking English. Therefore, it is best to write the confirmation number on a paper and show it to the working staff.
5. Once you have printed out the paper ticket, you cannot change or return the ticket online. You can only change or return the ticket at the train station by yourself.
6. Train tickets can only be changed or cancelled before the train departs. Even if the passenger did not take the train, he cannot have the refund without cancelling the ticket. It is different from airline tickets.
Related information about train travel
How to Buy Train Tickets in China?
China Train Tickets and Seat Classes
How to Buy Train Tickets for Children in China
China Train Tickets Change and Cancellation
Spring Festival Rush and National Day Rush
Krishna kumar
14 Apr 2016Which platform no does train no G86 from Guangzhou stand on 19th April.
Krishna kumar
14 Apr 2016Train no G 86 on 19/04 from Guangzhou. Which platform number it stands
Krishna kumar
14 Apr 2016Train number G 86 from Guangzhou departure from which platform number. Pl let me know.
graceli
14 Apr 2016The platform is arranged by the local train station. There will be a screen showing the number of waiting hall and platform number at the train station.
Jacklyn Chew
28 Nov 2016for the ticket 1st Soft Cabin (RMB 669), can the ticket purchase by one person but 3 person stay in the same cabin? Can you send the paper ticket to Overseas (Malaysia)? If yes, how much is your charges? Thank you.
graceli
28 Nov 2016No, it is not allowed. It is recommended that we send you the tickets to your hotel in China.
Linawaty Kanesia
15 May 2017Hello,
I’m Lina from Indonesia
I’ve planned to buy online train ticket. Should I change the voucer to train ticket at the train station?
How to do it?
Thank you
graceli
16 May 2017When you book a ticket on our website, we will give you a E-ticket number. You can show the number and your passport to the staff of the ticket window at the train station, then they will give you the train ticket.
carol
28 Oct 2017I would like to change my train ticket from guangzhou to guilin 2 ways to Shenzhen, is it ok?
graceli
29 Oct 2017Please fill in this website http://chinatour.net/train_enquiry.php
fabiola
10 Nov 2017.can tickets be picked up at the train station in Shangai anytime
? or will
it b closed during the night??? for example at 3:00 am?
thank you for the answer (first time going to China?)
graceli
12 Nov 2017I think there are one or two windows are open for 24hours.
Daniel kim
9 Apr 2018Once you have the voucher, Can you pick up train ticket at any train station or it has to be at the departing train station?
graceli
9 Apr 2018If you book a E-ticket, you can collect the train ticket at any train station in mainland China.
Natividad laguna
22 Apr 2018Quiero comprar billetes de tren de alta velocidad para tres personas de shanghai a beijing i/v y nos entreguen los billetes en el hotel que tengo reservado en shanghai.
Cuando tengo que meter los datos del hotel ?
Sólo puedo marcar la casilla de entrega.
Cuando relleno nombre, pasaporte y entrega, no me deja poner la direccion del hotel y antes de pagar , quiero que me confirmen ese dato muy importante para mí .
Gracias
graceli
22 Apr 2018You can try to make a booking on our website. You will need to offer us your name, passport number and hotel details during the booking.
Justin Cortes
8 May 2018What station in Shanghai I pick up that Tkt
graceli
9 May 2018It depends on your ticket information.
Basilis Tsitnidis
14 Mar 2019Can I collect all tickets ordered (i.e Shanghai- Xian, Xian – Beijing) at the same station (i.e Shanghai) at the same time?
graceli
14 Mar 2019Yes,you can.
Constance Gwee
24 Jun 2019I am flying from Chengdu to Beijing & taking train from Beijing to Suzhou. Can I collect the train tkts from Chengdu as it was indicated that tkts can be collected at any train station in mainland China.
Alternatively, could I collect the tkts earlier or only before I depart?
graceli
24 Jun 2019Yes, you can collect the ticket earlier from Chengdu.
Constance Gwee
25 Jun 2019Thanks
Carola
30 Jun 2019Can I pick up the tickets 2 or 3 days before departing?
graceli
30 Jun 2019Yes,you can.